Last updated: January 11, 2026
This Refund Policy outlines our guidelines for refunds on CommitSure. We are committed to fair practices while maintaining the integrity of our accountability platform.
Important: Platform fees (activation fees, dispute fees, etc.) are generally non-refundable as they cover operational costs and ensure commitment seriousness.
Activation Fees: Paid by fulfillers when accepting commitments. These fees are non-refundable regardless of commitment outcome as they ensure serious participation.
Dispute Fees: Paid when raising disputes. These are non-refundable regardless of dispute outcome.
Technical Errors
If a payment was processed incorrectly due to a platform error.
Duplicate Charges
If you were charged multiple times for the same transaction.
Commitment Cancelled Before Acceptance
If a commitment is deleted/cancelled before the fulfiller accepts.
Commitment Failures
Fees paid for commitments that were not completed are not refundable.
Lost Disputes
Dispute fees are not refunded regardless of the outcome.
Category Unlock Fees
Fees paid to unlock categories after lockouts are non-refundable.
Change of Mind
Once a commitment is accepted, the activation fee cannot be refunded simply because you changed your mind.
To request a refund for eligible situations:
Note: Refunds are credited to the original payment method used during the transaction. Processing times may vary based on your bank or payment provider.
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: support@commitsure.com